It may be more complicated than that. Yes, they know people are being hurt. Again, here's some more speculation as to their thoughts (not my thoughts):Not Buying It wrote: ↑Wed Jul 26, 2017 9:47 am I disagree - the Brethren know people are being hurt, and they don't care. The Church means everything to them. The members mean nothing to them. If saving members means compromising the organization - they will choose the organization every time. That's why it doesn't matter to them how many gay teenagers commit suicide, or how many non-member family members cry outside of temple weddings, or how many marriages break up over one spouse developing doubts about the Church. They aren't trying to help people or serve members - they are trying to enhance the organization. That is all that matters to them.
Those gay kids should have just repented. Or, probably, God will be lenient to them as he would with people with other mental illnesses. Certainly, God will never condone gayness, and they can't either. It's tragic, but the only thing that will fix it is the atonement.
Those non-members left outside the temple wedding are experiencing sadness because they have not accepted the truth. If they accept the truth, the problem is solved. We can't bend God's laws- eternal truth- to fit the temporal desires of people here. We can't fear man more than God.
As for the spouse who leaves the church and loses his/her marriage- how dare that person deny the truth and break their covenants! They are reaping the obvious results of their wickedness. How can they expect to keep their eternal family if they blatantly disobey God?
To try to serve people in these situations would be counterproductive. It may ease some of their current discomforts, but it may cost them their salvation in the long run. It may also encourage others to do the same, and endanger their salvation as well. It can't and shouldn't be done (See Oaks' talk on tolerance).
So- they may very well care, but they are trying to judge how to proceed for the ETERNAL benefit of the highest number people, not necessarily just for the enhancement of the organization. They are trying to do the right thing in a tricky situation.
This is similar to a strong believing Baptist who tries and tries to change a Mormon's beliefs, and warns them they are going to hell, to the point of being offensive. The Baptist person sincerely believes that he is acting in the Mormon's best interest, even though he is hurting him now. Isn't his eternal salvation infinitely more important than his temporal comfort?
Now, I could be wrong. They could be plotting how to gain power and influence over us, and they may hate gay kids. Or it could be something in between. This is just my guess, and I admit, I'm playing a bit of devil's (or maybe Jesus') advocate. I also think you are totally justified in being super angry at the pain and injustice they bring to us and our families, and I sometimes join you in that anger.